FAQs
1. How do I change my Email Address?
Your Email Address is your Login ID. To change this, go to the Change Password section in the Members Login area. Enter your new Email Address and existing Password. You may enter a new Password if you wish; if not, maintain your old Password in the remaining two fields, and click Edit.
2. How do I supply my files to you? / how do I upload my design?
- Our online ordering service is self explanatory as you progress through the stages.
- Put the initial Enquiry No. in Subject line of your email. Email to design@officesolutionsonline.co.uk, or follow the online upload link.
- Paper-based documents should be sent to our premises via Recorded Delivery. PLEASE NOTE: We will not be held liable for goods that are not sent by Recorded Delivery.
- Acceptable file formats: Microsoft® Word, Microsoft® Publisher, Microsoft® PowerPoint, Bitmap Image (*.bmp), Graphics Interchange Format Image (*.gif), Joint Photographic Experts Group Image (*.jpg, *.jpeg), Tagged Image File Format (*.tif, *.tiff), Portable Network Graphics (*.png), Windows Enhanced Meta File (*.emf), Windows Meta File (*.wmf), PC Paint (*.pic).
- Always state what size you would like your document printed.
- Keep all text matter at least 5mm away from the edge (3mm for business cards).
- If your business card design bleeds, please add at least 3mm.
Make sure your images are scanned at a minimum of 300dpi, and send them separately to the document.
3. My documentation files are highly sensitive—how would you handle this?
As standard, all staff adhere to our business confidentiality terms. We are happy to sign and adhere to a non-disclosure agreement with customers. We are also happy to consider any specific security measures that are important to you.
4. What is the timescale of your work?
We do not have a hard-and-fast rule of how long a job will take us to complete, as different jobs take different times. For example, if you require business cards for a new employee, and we have previously designed and printed business cards for you, the turnaround would be a lot quicker than if you have never ordered from us before and we required you to sign off artwork proofs.
In any event, if you email us, we will gladly give you a more specific time-scale relating to your job.
5. Are there any hidden charges?
No.
For printing orders: our charges mentioned cover: cost, design cost (if applicable - if you are a repeating customer, and we have your templates on file, there will be no additional charge) plus P&P.
For other IT work, quotes given are cost plus P&P.
6. Do you accept cheques?
Yes. Please be aware that work will not commence until the cheque has cleared through our bank. Please make cheques payable to Office Solutions Online.
7. Can we collect our order from your premises?
No, we are an internet based business and do not have any shop premises or facilities for personal callers.
8. You've just designed my logo. Who owns the copyright?
Although technically, copyright belongs to the artist or company who designed it; we believe that if you have paid us to design your artwork, then you own it. We will gladly send it to you via email or CD-ROM.
9. Isn't it easier to deal with high-street printers face-to-face than an online company?
No. Businesses are increasingly working remotely. Most enquiries can be answered via email, and proofing can also be done this way, which is much quicker than you calling in to a branch.
10. I want to talk to somebody over the phone about my requirements!
Whilst we prefer that you email us with your enquiry/requirements, as this enables us to track your query through our system and ensure you receive as high a level of service as possible; you can phone us on 07813784034.
11. Why do certain colours look different when they print?
The printed output will always appear slightly darker than what is seen on screen. It is like comparing a photo with a slide: the slide, like the computer screen has light coming from behind it, therefore making the image appear brighter.
To ensure you are satisfied with the colours once printed, to maintain our high quality standards, and to ensure the finished product matches your requirements, we can send you a hard copy of the finished product for you to proof, upon your request.
12. How do I know that the quality of your goods comes up to my standard?
Naturally, this is a worry when dealing with an online company you don't know. To help you overcome this, we can send you samples of our work. We pride ourselves on being efficient and reliable.
13. Why do your prices appear cheaper than your competitors?
First of all, let us reassure you that we do not cut corners.
We work from offices at home, so saving the expense of renting premises. We can then pass on these savings to you.
We have a quick turnaround, as we’re not tied down to working office hours.
And finally, we work with desktop publishing software and equipment, rather than expensive printing presses.
14. I would like a quote for future use. Will you keep pestering me to order?
No. We are a professional company and will only contact you when requested.
15. What other services do you offer besides printing?
We offer a comprehensive range of business solutions including: Electronic Presentations, Data Input (word processing, spreadsheets, databases), we recreate paper-based forms and documents into electronic format, data processing (spreadsheets, databases).
We also design and print CV’s, certificates, Blank Dog and Cat Pedigrees (or completed if details are provided), and we archive photos, slides or negatives onto CD-ROM.
Please contact us here to see if we can do anything for your business that we have not mentioned.
16. Where is my order?
Most products are usually delivered in 3-5 working days. Occasionally due to postal delays they can take longer. We have to allow up to 14 days before we are able to start tracing lost parcels, unfortunately we cannot do anything for you until this time has expired. Please contact us if you do not receive your item(s) within this period so we can help to retrieve your goods. We apologise for any delay.
17. My goods have been damaged in transit.
Please contact us here
18. What legal information do I need to include on my business stationery?
Apart from your company name and address, include all telephone landline numbers, fax machine number, email and website address, if applicable. It's also advisable to include mobile phone numbers, especially on business cards, and even home telephone numbers, depending on the nature of the business.
There are also a number of legal requirements, depending on the type of business you run.
There is no requirement for sole traders to register a business name. They can trade under their own names or choose a different business name. However, if as a sole trader you choose something other than your own name for the business, you will have to include your own name and the business address on all business letters, orders and receipts. Invoices must state your VAT registration number if applicable.
Partnerships must state on letters, orders, invoices and receipts the names of all partners and the address of the principal office or alternatively indicate where a list of partners may be inspected. Invoices must state your VAT registration number if applicable.
Limited companies must show the name of the company, the country of registration, the company registration number, the address of the registered office and the address of its place of business, if different. There is no need to list the names of the company directors, but if you do, all must be shown. Invoices must show at least the company name and VAT number if applicable.
Under the Companies Act 1985 your company must state its name (as it appears in its memorandum of association) in certain places and on its business stationery. Your company must also give certain information on all its business letters and order forms.
The information printed above is reproduced under the Crown Copyright guidelines as provided at Business Link Website:
It is meant as a guide only and it is suggested you visit the Business Link website for full up-to-date information.
Publication of company name and details to be shown on company stationery.
Under the Companies Act 1985 your company must state its name (as it appears in its memorandum of association) in certain places and on its business stationery. Your company must also give certain information on all its business letters and order forms.
1. Where must the company name be displayed?
Every company must paint or affix its name on the outside of every office or place in which its business is carried on - even if it is a director's home. The name must be kept painted or affixed and it must be both conspicuous and legible.
2. On which documents must the company name be shown?
The company must state its name, in legible lettering, on the following:
- all the company's business letters;
- all its notices and other official publications;
- all bills of exchange, promissory notes, endorsements, cheques and orders for money or goods purporting to be signed by, or on behalf of, the company;
- all its bills of parcels, invoices, receipts and letters of credit.
3. Must the company show any other details?
Yes. On all its business letters and order forms the company must show in legible lettering:
- Its place of registration and its registered number. The place of registration must be one of the following, as appropriate:
For companies registered in England and Wales:
Registered in Cardiff
Registered in England and Wales
Registered in England
Registered in London
Registered in WalesFor companies registered in Scotland:
Registered in Scotland
Registered in Edinburgh
- The address of the registered office. If a business letter or order form mentions more than one address, it is recommended that you state which is the registered office address.
4. Must directors' names be shown?
A company does not have to state the directors' names on its business letters but, if it chooses to do so it must state the names of all its directors. In other words a company cannot be selective about which directors' names it shows - it must show all of them or none of them.
5. Must anything else be shown?
Certain categories of company must also state the following additional information on their business letters and order forms:
- For an investment company (as defined by section 266 of the Companies Act 1985), that it is such a company.
- For a company exempt from using the word 'limited' in its name, the fact that it is a limited company.
For a company with share capital, it is not necessary to state the share capital on stationery but, if the company chooses to do so, it must state its paid-up share capital, not its authorised capital.
6. Are there special rules for charitable companies?
Under section 68 of the Charities Act 1993, a charitable company whose name does not include the word 'charity' or 'charitable' must state the fact that it is a charity on all the documents listed under question 2, in all bills it sends and on any conveyances it executes.
Section 68 does not require a charitable company to include the word 'charity' or ‘charitable’ in its name.
The Charities Act 1993 does not apply to charitable companies registered in Scotland but the same rule applies to Scottish companies under section 112(6) of the Companies Act 1989.
7. Do the rules apply to overseas companies?
A company incorporated outside Great Britain which opens a branch or place of business in Great Britain must be registered and must give similar details to those stated in this chapter. Full details are listed in the Companies House booklet, ‘Overseas Companies’.
The information printed above is reproduced under the Crown Copyright guidelines as provided at Companies House website: http://www.companieshouse.gov.uk/about/gbhtml/gbf1.shtml#five
It is meant as a guide only and it is suggested you visit the Companies House website for full up-to-date information.
