Internet Policies

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms and Conditions of use, which together with our Privacy Policy govern Office Solution Online’s relationship with you in relation to this website.

The term Office Solutions Online or “OSO” refers to the owner of the website whose correspondence address is 17 Willmore Grove, Birmingham, B38 9RE. The term “you” or “your” refers to the user or viewer of this website.

OSO may change this policy from time to time by updating this page without notice to you. You should therefore check the terms and conditions on each occasion that you use this website to ensure that you are happy with any changes. This policy is effective from October 2006.

The use of this website is subject to the following terms of use:

1). The content of this website is for your general information and use only and is subject to change without prior notice.
2). OSO do not provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and OSO expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
3). Your use of any information or materials on this website is entirely at your own risk, for which OSO shall not be liable. It shall be your own responsibility to ensure that any goods, services or information available through this website meet your specific requirements.
4). This website contains material which is owned by or licensed to OSO. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of any information or material found on this website is strictly prohibited other than in accordance with the Copyright Policy, which forms part of these Terms and Conditions.
5). All trademarks reproduced in this website, which are not the property of, or licensed to OSO, are acknowledged on the website.
6). Unauthorised use of this website may give cause to a claim for damages by OSO and/or be a criminal offence.
7). You may not create a link to this website from another website or document without OSO’s prior written consent.
8). Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Standard Trading Terms and Conditions

1). These conditions shall be deemed to be incorporated in all orders to OSO by you for the purchase of goods and services. OSO will only accept an order from those companies or individuals that are domiciled in the UK.
2). Where OSO has given a detailed quotation, no order shall be binding on OSO unless and until it has been accepted in writing by OSO.
3). The display of goods on this website constitute an invitation to treat and by confirming your approval to the proof and providing OSO with your payment details, you are making an offer to OSO for the relevant goods and services at the prices stated. Upon receipt of your details and when your payment has been processed, OSO will send an acknowledgment to you by e-mail which shall then constitute its acceptance of your order.  OSO’s acceptance of your order brings into existence a legally binding contract between you and OSO. Once your order has been accepted by OSO you are not able to amend the order without OSO’s written consent or without payment of any additional costs as may be necessary.
4). Any typesetting/artwork produced by OSO will be supplied in proofing media such as: hard copy, or PDF files via email. OSO will take great care to ensure all proofs are correct before they are delivered to you. However, it is your responsibility before signing-off any such proofs to check thoroughly for any errors or omissions. OSO cannot be held responsible for errors once proofs have been signed-off.
5). Any preliminary artwork or design work produced by OSO, whether experimentally or otherwise at your request, will be chargeable even if a subsequent order is not placed.
6). All reasonable efforts will be made to obtain the best colour reproduction on your work, but variation of shades of colour are inherent in the print process and therefore OSO will not be able to guarantee an exact match in colour or texture between the materials provided by you or the proof prepared by OSO or any other materials supplied by you and the final printed article. 
7). No goods shall be despatched or collection allowed until full payment has been received and cleared by OSO.
8). All prices are exclusive of Delivery Charges which will be charged at the appropriate rate.
9). While all reasonable care is taken to protect the confidentiality of your payment card details, OSO cannot be liable if, through no fault of its own, these details are intercepted and used by third parties.
10). Cheques are accepted and should be crossed and made payable to Office Solutions Online.
11). Title of the goods shall not pass to you until paid for in full.
12). The goods will be held at your own risk from delivery. An email will be sent to you confirming that your goods are ready for collection or despatch.  Delivery will be deemed to have taken place once the email is sent if goods are to be collected, or as soon as the goods are handed over to the courier if they are being despatched.  OSO will not be liable to you under any circumstances for the loss, damage or destruction of goods after delivery has taken place and whilst goods are in transit.
13). As the goods or services will be personal to you, they will not have a redeemable value and no refunds or credits for goods correctly supplied will be entertained.
14). Claims arising from the incorrect supply, damage or partial loss of goods in transit must be made in writing to OSO within three working days of delivery and claims for non-delivery within seven working days of despatch of the goods. In the event you fail to make such claims to OSO within the times herein stated you will not be entitled to recover any damages, loss or compensation from OSO.  All defective goods must be returned to OSO for inspection at your risk and expense. If OSO accept that there has been an error on their part, your postage will be refunded to you upon production of an appropriate receipt. If you do not receive your order due to a cause beyond OSO’s direct control to include loss or delay in transit, OSO shall have no liability to you.
15). Nothing herein shall impose any liability upon OSO in respect of any defect in the goods arising out of the acts, omissions, negligence or default of you, your servants or agents including without prejudice to the generality of the foregoing handling and storage of the goods.
16). Nothing herein shall have the effect of excluding or restricting the liability of OSO for death or personal injury resulting from its negligence insofar as the same is prohibited by law.
17). OSO shall not be liable for any costs, claims or damage arising out of any act of tort or omission or breach of contract or statutory duty calculated by reference to profits, business or goodwill or loss of such profits, business or goodwill or by reference to accrual of such, claim, damages or expenses on a time basis.
18). The liability of OSO to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to either rectifying the defect or providing an appropriate discount which shall be decided by OSO in its absolute discretion and in no circumstances shall the liability of OSO exceed the price of the goods.
19). Should work be suspended at your request, or be delayed through your default for a period of 30 days or more, OSO shall be entitled to payment for work already carried out and materials used or specially ordered.
20). If you breach any of your obligations under the contract, OSO may (without prejudice to OSO's rights subsequently to determine the contract for the same cause should it so decide) suspend further deliveries of goods without notice to you until any defaults are remedied.
21). No statement, description, information, warranty or recommendation contained in any catalogue, price list, advertisement or communication or made verbally by any employees of OSO shall be construed as a variation of these Terms and Conditions.
22). Any concessions made or latitude allowed by OSO to you shall not affect the rights of OSO under the contract. If in any particular case any of these Terms and Conditions shall be held to be invalid or unenforceable that condition shall be amended so that it is valid and enforceable, but notwithstanding this, the other conditions shall continue in full force and effect.
23). At it’s sole discretion, OSO shall not be required to process artwork or any matter, which in its opinion is or may be of an illegal or offensive nature. Any payments made for work rejected by reason of this clause will be refunded in full.
24). Notwithstanding clause 23 above, OSO shall be fully indemnified by you in respect of any claims, costs and expenses arising from any illegal or offensive matter processed for you or any infringement of copyright, patent, design, logos or Intellectual Property. 
25). Any property supplied to OSO by you or on your behalf will be held, worked on, and carried at your risk.  By providing OSO with any logos, artwork, photographs, designs or documents, you confirm that you are either the legal owner, or you have a valid licence to use the logos, artwork, photographs, designs or documents.
26). Whilst every effort will be made by OSO to perform their obligations to you under the contract, it may be necessary to vary or cancel the contract for reasons beyond OSO’s control including, but not limited to, an act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract.  Under these circumstances, OSO shall have no liability to you.


Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by OSO and whilst efforts will be made to keep the information up-to-date and correct, OSO makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, goods, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

OSO will not under any circumstances be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data information or profits arising out of or in connection with the use of this website.

Whilst every effort is made to keep the website up and running smoothly, OSO takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


Privacy Policy

This Privacy Policy sets out how OSO uses and protects any information that you give when you use this website. This policy covers all users who register to use this website. It is not necessary to register in order to gain access to the site, but you will not be able to access the restricted areas available to registered users. By completing the registration process, you accept the Terms and Conditions described and consent to OSO using your information accordingly.

OSO is committed to ensuring that your privacy is protected. Should OSO ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.

OSO may change this policy from time to time by updating this page without prior notice to you. You should therefore check this page on each occasion you visit the website to ensure that you are happy with any changes. This policy is effective from October 2006.

What information OSO may collect

OSO may collect the following information:

• Your name and job title.
• Your contact information including email address.
• Your billing information (i.e. billing/delivery addresses, phone number) in order to process your order and to contact you should there be a problem with your order.
• Demographic information such as Post Code, preferences and interests.
• Other information relevant to customer surveys and/or offers.

Why OSO asks you to register and log-in:

• So that OSO can recognise you and remember your individual needs as soon as you log in.
• As an additional security measure.

What OSO does with the information it gathers

OSO require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• To send order/despatch confirmations.
• To improve products and services.
• To periodically send promotional information about new products, special offers or other information which OSO thinks you may find interesting
• To customise and amend the website by understanding the interests and requirements of the registered users.

Security Policy

OSO are committed to ensuring that your information is secure. To safeguard the confidentiality of your personal identifiable information OSO have put in place suitable physical, electronic and managerial procedures, including firewalls and Secure Socket Layers, to safeguard and secure the information it collects online.

OSO will not divulge any of your personal details to other companies or individuals; however, OSO will provide your information to a third party, who will also keep your personal details protected, when it is necessary for processing your order and for the purposes of delivery.

Any information OSO collects is stored securely at all times according to the requirements of the UK Data Protection Act 1998, for which OSO is registered.

How OSO uses cookies

This website creates a single cookie on your machine containing session and state information.  The information within this cookie does not include any personal or financial information. Please be aware that should cookies be disabled, some of the features of the website such as registering, logging in, buying items or accessing accounts will be restricted or unavailable. At no point does this website create any third party cookies on your machine.

The cookie does not retain your billing information, nor does it save any of your confidential information in an explicit fashion. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Controlling your personal information

You can review your personal information at any time to ensure it is correct and current. You will be able to update, correct, change or delete inaccurate details. You may request details of personal information which OSO holds about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the personal information held on you please email dataprotection@officesolutionsonline.co.uk

OSO reserves the right to disclose account and personal information when OSO believes such disclosure is appropriate to comply with the law, or to cooperate with an investigation of activities claimed to be unlawful.

Secure Encryption

OSO uses Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL works best when you are using the latest 128-bit encryption versions of either Microsoft Internet Explorer or Netscape Navigator.

SSL technology represents a high level of security through the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.

Copyright Policy

This website and its content is copyright of OSO - © OSO 2006 (except where stated). All rights reserved. All content on this site is protected by UK and International copyright laws.

No part of the site may be copied, reproduced, distributed, redistributed, modified or displayed without prior written consent of OSO, nor may you transmit or store it in any other website or other form of electronic retrieval system.

OSO will not be liable for any damages of any kind arising from the use or misuse of this site or any of the information contained within it.

OSO reserves the right to make changes to this site, disclaimers, and Terms and Conditions at any time without prior notice to you.


Returns Policy

OSO is committed to providing its customers with the highest quality goods and services.

In the unlikely event that your goods have been incorrectly supplied, damaged or partially lost whilst in transit, then please contact us here within three working days of receipt, and provide as much information about the incorrect item or damaged goods and the state of the packaging as possible.  This will enable a more efficient resolution to your query.

If you have not received your goods within seven working days of the order despatch email to you, please contact us here

If any goods have been incorrectly supplied, due to an error on OSO’s part, OSO will replace the goods free of charge and refund your postage upon production of an appropriate receipt.

All items must be returned to us before a refund or replacement is issued.